Question 1

Who is Asivana Yoga?

Accepted Answer

I’m Jack, the founder of Asivana Yoga, where I focus on delivering premium yoga mats, yoga props, accessories, and yoga jewelry. I also maintain a comprehensive knowledge base of yoga information, wisdom, and teachings for anyone looking to deepen their practice.We're always looking for qualified contributors to our knowledgebase.Click here for Asivana's comprehensive story.

Question 2

What does “Asivana” mean?

Accepted Answer

“Asivana” means "to come together" and "to put together" because through yoga we come together in community and within ourselves.The more clearly we see ourselves, the more connected we become with everyone and everything.It symbolizes cultivating a deep, supportive connection between body, mind, and environment.

Question 3

Why do I focus on cork yoga products?

Accepted Answer

I love cork because it’s naturally anti-microbial, sustainable, and provides excellent grip when wet. It also aligns with my values of reducing environmental impact while supporting a healthy yoga experience.

Question 4

Do I have a physical store?

Accepted Answer

Currently, We are primarily an online business.However, I occasionally partner with yoga festivals and yoga studios to showcase my products in person. Keep an eye on my social media or newsletter for updates on pop-up events.You can find our yoga jewelry line at multiple yoga festivals throughout the year as a vendor.

Question 5

Do we offer any yoga workshops or classes?

Accepted Answer

We host yoga classes and workshops at our yoga studio Bhakti House in the Grand Junction, Colorado area.

Question 6

Which communication channels can I use to reach Asivana Yoga?

Accepted Answer

You can send me an email, use the contact form on my website, or message me on social media. I do my best to personally reply within 24 hours on weekdays.

Question 7

Where can I learn about yoga concepts?

Accepted Answer

I have a yoga knowledge base on my website that covers basic to advanced topics, including step-by-step guides and philosophical insights.You can also subscribe to the Asivana newsletter for updated articles.

Question 8

Does Asivana offer online yoga classes or tutorials?

Accepted Answer

Yes. I post tutorials on my blog and sometimes host live or recorded sessions.Check my site or social media for announcements.Asivana's yoga studio, Bhakti House, also hosts workshops, classes, and special events.

Question 9

Can I contribute articles or videos to your knowledge base?

Accepted Answer

I love community collaboration. If you have quality yoga-related content, reach out to discuss a guest post or co-creation opportunity.

Question 10

Where do I ship from, and which countries do I serve?

Accepted Answer

I ship most orders from a primary warehouse in Colorado. I primarily serve domestic however some international destinations depending on difficulty and fees shipping into other counties.If your country isn’t listed at checkout, contact me to explore options.Some of our products are shipped from our partners around the United States. We will work with you directly to assure any issues with shipping are corrected.

Question 11

What are the shipping costs?

Accepted Answer

Shipping costs vary by destination, weight, and order total. Shipping prices are automatically calculated based on the going rates of UPS, USPS, FEDEX, DHL, and any other courier we may ship through.I often run promotions where I offer free or discounted shipping over a certain amount to the continental United States.Review my Shipping Policy page for exact details.

Question 12

How long does it take to process an order?

Accepted Answer

I usually process orders within 1-2 business days with 3 business days being our absolutely maximum as a small business we do our best to serve you immediately.During peak seasons or promotional periods, there could be slight delays, but I’ll keep you updated.

Question 13

How long does delivery take?

Accepted Answer

Delivery times depend on your location and chosen shipping method.Domestic orders might arrive in 3–5 business days, while international can take 7–21 days. Check your shipping confirmation email for tracking details.

Question 14

Can I track my order?

Accepted Answer

Yes. Once your order ships, I’ll send a tracking link via email. You can monitor your package’s progress anytime.Some very small orders may lack tracking numbers. If you haven't received those orders in the estimated time of deliver please contact us immediately and we'll work to rectify the issue.

Question 15

What types of products do I sell?

Accepted Answer

I offer cork yoga mats and other premium yoga mats, various yoga props (blocks, straps, meditation cushions), accessories (mat bags, towels, journals), and spiritual yoga jewelry.

Question 16

How are Asivana Yoga cork mats made?

Accepted Answer

Each mat has a top layer of FSC-Certified sustainably sourced cork and a base layer of natural rubber also FSC-Certified. This blend provides cushion, stability, and slip-resistance.

Question 17

Do I use any harmful chemicals in production?

Accepted Answer

I avoid toxic glues or synthetic materials. My mission is to keep products as natural and eco-friendly as possible, without compromising performance.Using natural products like cork and rubber avoids the issue of toxic micro-plastics commonly found in virtually all yoga mats.

Question 18

Are cork mats suitable for hot yoga or sweaty practices?

Accepted Answer

Yes. In fact, cork’s grip improves with moisture. The more you sweat, the better the traction becomes.

Question 19

How durable are cork mats?

Accepted Answer

With regular use and proper care, cork mats can last for years. The material is naturally resilient, so it resists wear and tear well.They can sometimes 'flake' a bit where some of the cork pieces flake off. This is rare and can be prevented with proper care.You can expect hundreds and even thousands of yoga classes from one of our cork yoga mats!

Question 20

Do I offer bulk or custom orders?

Accepted Answer

If you’re a yoga studio, corporate wellness program, or need a large quantity of cork yoga mats, contact me to discuss bulk pricing or check out our yoga wholesale page.

Question 21

Can beginners use cork mats and props?

Accepted Answer

Absolutely. My products are designed to support practitioners at all levels. The right tools make it easier to learn alignment and build strength safely.I even have a yoga kit for beginners that includes a cork yoga mat, cork blocks, yoga strap, and a carrying strap for your mat.

Question 22

Do I ensure fair labor practices in manufacturing?

Accepted Answer

I choose suppliers that follow ethical labor standards and transparent supply chains. I also perform periodic checks to ensure compliance and quality.Our natural materials are all FSC-Certified harvested products.

Question 23

How do I place an order?

Accepted Answer

You can order directly through my Shopify store. Browse the product collections, add items to your cart, and check out when you’re ready.

Question 24

Which payment methods do I accept?

Accepted Answer

I accept major credit cards (Visa, MasterCard, AmEx), PayPal, Shopify Payments, and sometimes regional payment methods (like Apple Pay or Google Pay).You’ll see all options at checkout.If you are local, I accept cash and Venmo as well.

Question 25

Is my payment information secure?

Accepted Answer

Yes. My Shopify platform uses secure encryption to process payments. I never store your credit card details on my own servers.You can also review our Privacy Policy.

Question 26

Can I apply discount codes or gift cards?

Accepted Answer

Absolutely. Enter your discount code or gift card number at checkout.If you have trouble, contact us for assistance.I don't spam discount websites with fake codes.Join our newsletter for an immediate discount on your order!

Question 27

Can I cancel or modify an order after placing it?

Accepted Answer

If you just ordered, from your email confirmation you should have the ability to cancel your order.If you need to cancel or change an order, please contact me immediately. I’ll do my best to accommodate, but can’t guarantee changes once the order ships.We have a simple return policy if you're unhappy or made an ordering mistake.

Question 28

What is my return policy?

Accepted Answer

I want you to be fully satisfied. If you’re not happy with your purchase, you can return unused items in their original packaging within 30 days of shipping for a refund or store credit.Please see my Return Policy page for complete guidelines.

Question 29

How do I initiate a return or exchange?

Accepted Answer

Check your email for your confirmation email regarding returns.Yo can also sign-in to your account in the top right corner of our website.If all else fails, contact us to request a Return Merchandise Authorization (RMA). I’ll provide instructions on how and where to send your items.

Question 30

Do I cover return shipping costs?

Accepted Answer

Generally, customers cover return shipping unless I made an error in your order or you received damaged items.I’ll let you know the specifics once you initiate a return.

Question 31

Can I exchange a product for a different size or color?

Accepted Answer

Yes, as long as it’s in stock. Send back the unused item, and I’ll ship out the new one once I receive your return. Contact me to check availability first.

Question 32

When will I receive my refund?

Accepted Answer

Refunds are issued once we inspect the returned item. It may take 3–5 business days for the funds to appear back in your account, depending on your bank.

Question 33

What if my product arrives damaged or defective?

Accepted Answer

I stand by product quality. If something arrives damaged, please send photos and an explanation within 30 days of delivery. I’ll work with you on a replacement or refund.

Question 34

How do I clean my cork yoga mat?

Accepted Answer

I recommend wiping it with a mild cleaning solution (like water mixed with a bit of gentle soap or essential oil) and a soft cloth.Avoid harsh chemicals, and let it air dry out of direct sunlight before rolling it up.More detailed instruction here on how to clean your cork yoga mat.

Question 35

Should I roll my mat cork-side in or out?

Accepted Answer

To preserve the cork surface, I suggest rolling it with the cork-side facing out. This prevents cracking or creasing of the top layer which leads to flaking.

Question 36

Can I use cleaning sprays or disinfectants on cork?

Accepted Answer

Gentle, natural products are best. Most yoga mat cleaners will meet this requirement.Harsh chemicals can degrade the cork’s surface over time. If you’re unsure, test a small spot first.Read our guide on caring for your cork yoga mat.

Question 37

How do I store my mat to prolong its life?

Accepted Answer

Keep it in a cool, dry place, out of direct sunlight. You can hang it on a mat rack or store it in a breathable bag to protect it from dust.It's ok to store a clean and dry yoga mat rolled up.

Question 38

Do I need special care for yoga blocks, straps, or jewelry?

Accepted Answer

Wooden or cork blocks can be gently wiped down with a damp cloth.Straps are often machine washable, but read the care label or be careful of the metal buckles.For jewelry, store it in a dry pouch or drawer and wipe it with a soft cloth if needed. Silver naturally tarnishes but this tarnish wipes off without any damage to the piece.

Question 39

Is there an affiliate program?

Accepted Answer

I do have an affiliate program to reward those who share my products with their audience. Email me or check my Affiliates page to learn more.

Question 40

Can I become a brand ambassador?

Accepted Answer

Absolutely. I look for dedicated yogis who resonate with my values. Check my Ambassador Program page for guidelines or send me a proposal.

Question 41

Do I collaborate with yoga instructors or influencers?

Accepted Answer

I often collaborate with instructors for workshops, online classes, and content creation. Feel free to reach out with your ideas.

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